Voice Agent

Day 2 was Voice Agent day. I wanted a ‘real two-way conversation’ — Sarah should hear the customer say ’next week,’ then push back to ask ’next week which day, and how?’ To make sure she actually worked, I called myself. And immediately hit a bug — I said ‘I need to ask my boss, I’ll email you in 2 days,’ and Sarah treated it as evasion and escalated. I was stunned. Added Phase 3b. Then ran 9 scenarios — all pass. This post is the full story.